Frequently Asked Questions

What is The Shanghai Archive?

What does Full Access to the Archive include?

Is this one route, or the whole archive?

Are future updates included?

Can I try before I buy?

How long does a route usually take?

Do I have to follow the route in order?

Do I need to be an expert in Shanghai?

I've already visited Shanghai. Is it still worth it?

Does every stop include photographs?

How is CitiGrow different from a tour guide app?

What is a Story Walker?

What is a Private City Walk?

Is a Private City Walk suitable for first-time visitors?

How do I book a Private City Walk?

Can I access the archive on my phone?

How do I unlock The Shanghai Archive?

Can I use a promotion code?

I unlocked the archive — how do I open it on another phone?

How long does my access last?

Is there a refund policy?