Refund Policy

This Refund Policy applies to digital products currently offered through the CitiGrow website, including:

• The Shanghai Archive — providing Full Access to the Archive (premium written route content).
• Gift Pass — a prepaid Gift Code for The Shanghai Archive.
• Deeper Shanghai — providing access to premium media content.

It does not apply to discontinued products, archived materials or services unless we expressly make them available again.

All prices are displayed in GBP (£).

Where applicable, UK VAT will be shown during checkout before payment is completed.

No shipping or delivery charges apply to digital products.

Payments are securely processed by Stripe.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have the right to cancel purchases of digital content within 14 days.

The Shanghai Archive

If you buy The Shanghai Archive for yourself, access begins after successful payment. There is no separate activation or redeem step.

If you ask to cancel within 14 days of purchase, we will review the request and normally provide a refund. After 14 days, change-of-mind refunds are not normally available.

Gift Pass

A Gift Pass is different. The buyer sends a Gift Code and does not receive Archive access from the Gift purchase. Archive access begins only when the recipient redeems the Gift Code. CitiGrow cannot tell whether an unused Gift Code has already been shared, so sharing is not a refund condition.

Gift Pass cancellation is treated as follows:

• Unused Gift, purchased less than 14 days ago — a change-of-mind cancellation is normally available.
• Unused Gift, purchased more than 14 days ago — the ordinary change-of-mind period has ended.
• Redeemed Gift, purchased less than 14 days ago — Archive access has started for the recipient. We will review the request; a change-of-mind refund is not automatic, but we will apply applicable law.
• Redeemed Gift, purchased more than 14 days ago — ordinary change-of-mind refunds are not normally available.

Viewing free preview content before purchase does not constitute access to paid digital content.

This Policy does not limit your statutory rights if digital content is faulty, misdescribed or otherwise legally non-conforming.

We will normally provide a refund where:

• you remain entitled to cancel under applicable consumer law;
• you purchased the product but were unable to access the paid content because of a persistent technical fault on our platform which we are unable to resolve within a reasonable period; or
• we are otherwise required to provide a refund under applicable law.

If a refund is approved, it will be made to the original payment method.

Depending on your payment provider, it may take up to approximately 10 working days for the refunded amount to appear.

Refunds will generally not be available where:

• more than 14 days have passed since purchase and the request is only a change of mind;
• a Gift Pass has been redeemed and the request is only a change of mind, except where we are required to refund under applicable law;
• the issue results from your own device, internet connection or software rather than our platform.

Nothing in this Policy limits your statutory consumer rights, including rights concerning faulty, misdescribed or otherwise legally non-conforming digital content.

To request a refund, please contact:

hello@citigrow.ai

Please include:

• your full name;
• the email address used during checkout;
• your Stripe receipt or payment reference (if available);
• your Gift Code, if the purchase was a Gift Pass;
• a brief description of the issue.

We aim to respond within 2 business days.

We may update this Refund Policy from time to time.

The latest version will always be published on this page.

The "Last updated" date indicates when this Policy was most recently revised.

Email: hello@citigrow.ai