Refund Policy

This Refund Policy applies to digital products currently offered through the CitiGrow website, including:

• The Shanghai Archive — providing Full Access to the Archive (premium written route content).
• Deeper Shanghai — providing access to premium media content.

It does not apply to discontinued products, archived materials or services unless we expressly make them available again.

All prices are displayed in GBP (£).

Where applicable, UK VAT will be shown during checkout before payment is completed.

No shipping or delivery charges apply to digital products.

Payments are securely processed by Stripe.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have the right to cancel purchases of digital content within 14 days.

However, where digital content is supplied immediately after purchase, this cancellation right may end once:

• you have expressly requested immediate access to the digital content; and
• you have acknowledged that by receiving immediate access you lose your statutory right to cancel.

These confirmations are obtained during the checkout process where required.

Viewing free preview content before purchase does not constitute access to paid digital content.

We will normally provide a refund where:

• you remain entitled to cancel under applicable consumer law;
• you purchased the product but were unable to access the paid content because of a persistent technical fault on our platform which we are unable to resolve within a reasonable period; or
• we are otherwise required to provide a refund under applicable law.

If a refund is approved, it will be made to the original payment method.

Depending on your payment provider, it may take up to approximately 10 working days for the refunded amount to appear.

Refunds will generally not be available where:

• you have received immediate access to the paid digital content after giving the confirmations described above;
• the issue results from your own device, internet connection or software rather than our platform;
• you simply change your mind after access has been provided, except where required by law.

Nothing in this Policy limits your statutory consumer rights.

To request a refund, please contact:

hello@citigrow.ai

Please include:

• your full name;
• the email address used during checkout;
• your Stripe receipt or payment reference (if available);
• a brief description of the issue.

We aim to respond within 2 business days.

We may update this Refund Policy from time to time.

The latest version will always be published on this page.

The "Last updated" date indicates when this Policy was most recently revised.

Email: hello@citigrow.ai